Chatbot part of city police’s revamped website for better online service delivery
Bhubaneswar: The commissionerate police on Wednesday redesigned its website (http://bhubaneswarcuttackpolice.gov.in) with the inclusion of several features for the smooth delivery of online services to the citizens.
For the first time, police have added a chatbot to the portal. Chatbot is a computer programme that can hold a conversation with a person, usually over the internet. “In this case, it is meant to facilitate interaction between police and the citizens. Chatbot is part of artificial intelligence (AI), which enables the computer to generate answers to questions posed by people using some key words,” commissioner of police Sudhanshu Sarangi said.
The police said the refurbished website was still in the testing stage. “We are trying to turn it into a platform primarily for delivering services to citizens online. We have integrated the website with Odisha Police’s citizen portal so that people can avail themselves of different services online,” Sarangi said.
The police further said steps are being taken to make the website accessible to the differently abled people with a provision of audio-video content. “We will lay stress on social media interaction with users. The website has been made mobile compatible for the convenience of users. Adequate cyber security features have been added to it,” the commissioner said.
Sources said the new website will have traffic-related details. Notably, the commissionerate police’s dedicated website (www.bhubaneswarcuttacktrafficpolice.in) has been lying defunct for the past two years. Former commissioner of police Y B Khurania had launched the portal on July 30, 2018, to sensitise motorists and commuters to road-safety rules..
The website had interesting features where users could test their knowledge of road-safety rules by participating in a quiz online. There were also plans to send a proposal to the home department to consider giving some incentives to those persons who would successfully clear the test.