Bhubaneswar: Govt unveils app for lightning-quick power services

BHUBANESWAR: Going to government offices to avail oneself of public services should be a thing of the past unless statutorily mandated, chief minister Naveen Patnaik said while launching the electricity consumer service portal, ‘Mo Bidyut Mobile App’, through video conference on Monday.
Naveen also brought electricity services under his government’s Mo Sarkar scheme, and said this would benefit the more than 89 lakh electricity consumers in the state.

The bilingual integrated consumer service portal — www.mobidyut.com — has been developed by the energy department and dedicated to the public under the state government’s 5T initiative.
Speaking on the occasion, Naveen said, “This is one more transformational initiative under the 5T mechanism. People of the state can now get efficient, time-bound and transparent online service delivery.” He added that electricity was an essential service and would now be monitored under Mo Sarkar.
“The concerned minister and senior officials will be in touch with consumers for feedback. People no longer need to run to various offices for new connections, bill payment or grievance redress,” he pointed out, while appealing to consumers and the public to take advantage of the facility to resolve electricity-related issues in a simple, easy and quick manner.
With the launch of the user-friendly web portal, consumers will be able to get services pertaining to new power connection up to 5KW for domestic, general purpose, specified public purpose like irrigation, pumping and agriculture within 48 hours. The app would be available in Google Play Store soon for public download.
Designed as a uniform online facility for all four power utilities of the state — TPCODL, NESCO, WESCO and SOUTHCO — the portal is equipped with proper escalation matrix and dashboard facility to ensure smooth flow of service disposal, status updating and enforcing accountability of utility officials towards consumer issues.
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